Long the standard when it comes to gourmet food gifts, one of the country’s best-known brick-and-mortar purveyors of gourmet gifts, Harry & David, is also our Top Ten Reviews Gold Award winner for online gift basket services. Despite not having quite as large a selection as other gift basket services, it does offer a strong selection, and its convenience features, customer service and shipping options make it stand out from the rest.
This company creates its baskets in-house, meaning all the items that go into it are chosen and placed by Harry & David employees rather than pre-arranged baskets being ordered and shipped from a central warehouse that might service multiple companies.
You also have the option with many of the baskets to upgrade with more or different products, a nice feature for when you see something that is close to what you want but not quite enough for the occasion.
The website itself is clean and easy to use. In addition to the menus, you can use the search bar find what you're looking for: romance gifts, graduation baskets or coffee baskets, for example. When the website pulls up a list, you can further sort by the price, customer ratings or what Harry & David choose as its featured products. Customer reviews, along with image zoom, are great tools for helping you decide which basket to choose. If, however, you simply can't decide, this company offers gift certificates. These can make nice prizes for a contest or other event.
Harry and David doesn’t quite have as broad a variety of products as some of its competitors, and you'll find few non-food items included, but it still has a terrific selection of bakery goods, chocolates, fruits and meats for its gift baskets. In addition, you'll find all the standard occasions and sentiments offered by most gift basket services, plus a few extras including kosher and hostess-specific gifts. The website also had a section for sale items for those times when you aren't sure what to get and don’t mind bargain shopping.
If you are looking for gift baskets for your corporation, whether for an event or to impress a client, this company can help you. In addition to personalizing the basket with cards or ribbons bearing your logo, it can also add product samples or flyers from your company.
If you don’t think your friend or family member would be interested in a basket, you can get gift towers (which are boxes of decreasing size each containing goodies), vases, even some unique items like teakettles. Another fun gift idea your recipient can enjoy throughout the year is membership in a basket-of-the month club.
The products themselves are high quality. The foodstuffs, from cookies to breads, are individually wrapped with nutrition information on the wrapping. The pears, Harry & David's signature item, come crisp, sweet and carefully packed so they do not bruise during shipping.
As with nearly all the online gift basket services we reviewed, Harry & David has third-party verification that ensures its website is secure for transactions, easing the concern about putting in your credit card information. This service also takes PayPal.
The shipping options are good and clearly explained. If you have multiple people to send gifts to, you'll especially appreciate the "ship to multiple addresses" option. You'll input the address for each item separately but can pay for all of them at once. You can specify delivery dates and track orders as well. This service does not ship to other countries, but it does deliver to APO/FPO addresses, so you can buy gifts for your military member stationed overseas.
Harry & David's website offers a comprehensive customer service section that is user friendly and easy to navigate. A left-hand sidebar lists various customer service topics, and you can peruse the frequently asked questions for specific answers. Not only does the company provide customer support via telephone 24 hours a day, 7 days a week, the website also has online chat.
If, for some reason, you or your recipient is not fully satisfied with some or all of the products in the basket, you can find the return and exchange policy on the website.
While it may not have as wide a variety of products as some of the other gift basket websites we reviewed, Harry & David earns our Top Ten Reviews Gold Award for the best gift basket service because of its strong selection, good quality, and excellent features that make shopping and shipping easy. It's a great site to check out when looking for a special, if somewhat traditional, gift basket for a family member, friend or client.
In addition to great gifts, Harry & David has an excellent website to make ordering easy, with good customer service and lots of payment and delivery options.
Few of the baskets contain anything but foodstuffs.
With delicious foods, great service and beautiful baskets, Harry & David is an excellent gift basket service, especially for traditional gift baskets.