An interlinked sister site to the popular 1800Flowers.com, 1800Baskets.com is an easy-to-navigate and organized website that offers a decent assortment of gift baskets. The venture into gift baskets is a relatively new endeavor for its parent company, 1-800-FLOWERS.COM, INC (evident by the link on their homepage that reads “We’re new! Tell us what you think”) and subsequently, the website doesn’t offer as extensive product selection as many of their dedicated gift basket competitors do. That being said, 1800Baskets.com is still a viable source for traditional gift baskets and other gourmet gifts.
1-800-Baskets is notably similar to the previously ranked HarryandDavid.com in terms of its product selection; customers will find many classic gift baskets filled with baked goods, chocolate, and fruit. The website also has a handful of gifts under $30 and offers the standard occasions and sentiments to choose from.
One distinguishing feature the website offers is the ability to shop by brand and the site boasts quite a few brand-name baskets including ones by Godiva Chocolates, Martha Stewart, Mrs. Fields, and The Popcorn Factory.
On the contrary, one downside to the website we discovered is that it will occasionally display certain products that are not actually available to order. Whether this is due to seasonal availability or a product simply being out of stock, the website will inform users if a product is not available only when they try to add it to their shopping cart.
1800Baskets.com offers all the standard shipping and delivery options you’ll find with most online gift basket services. Overnight or 2nd day shipping will obviously cost more than standard shipping and Saturday shipping costs quite a bit more, depending on the type of product (since most gift baskets are shipped via FedEx or UPS, Sunday deliveries are not available).
Customers can gauge shipping charges without adding a product to their shopping cart; on each product page, customers can view a delivery calendar, which shows how much shipping costs are for that product on a particular day of the month. Also, 1800Baskets.com can deliver to more than just offices and residences; they can deliver to churches, funeral homes, hospitals, and schools, assuming those locations allow such deliveries.
The website offers a broad customer service section, which applies to both 1800Baskets.com and 1800Flowers.com. If you can’t find what you are looking for under the frequently asked questions or customer service categories, a search bar (or an advanced search form) allows you to search all available help topics. Users can also search through the site’s most popular articles or browse the most popular searches.
If you have a pressing question, the website does offer live chat; in fact, if you have been on a page for a certain amount of time, a chat box appears asking if you would like to speak directly to one of their representatives (you can opt out by simply clicking “No thanks”).
1800Baskets.com is a well-organized and colorful website. Customers should not have any problems finding what they need, especially with the links located at the top of each page that link to the homepage, customer service, and the shopping cart. There are also a variety of ways to shop including by occasion, gift type, and brand. It may seem minute, but one feature we liked (and surprisingly didn’t see any other competitors offer) is that not only does the site display at the top of each page how many items are in a customer’s shopping cart, they also display the total cost, including shipping.
In general, 1800Baskets.com is an easy-to-use website with a respectable product selection, though it pales in comparison to our top-ranked gift basket services. However, given the reputation its parent company has built over the years, we wouldn’t be surprised if 1800Baskets.com expands significantly in the near future and becomes a viable competitor in the online space of gift basket services.
The site boasts a handful of gifts under $30 and shipping charges are listed on each product page.
The site often displays products that are out of stock or not available for delivery.
While 1-800-Baskets offers a decent product selection, the site offers little more that sets it apart from its competitors.